BluSKY and BluCHIP Health Statuses
| BluSKY Status | BluCHIP Status | Description | Action(s) |
|---|---|---|---|
| ONLINE (ON) | ONLINE (ON) | Web connection to BluSKY is good Onsite hardware connection to BluSKY is good | none |
| ONLINE (ON) | ERROR(ERR) | Web connection to BluSKY is good Errors between onsite hardware and BluSKY | 1. Pulse BluCHIP Error 2. Onscreen notification w/ acknowledgement 3. Send email to integrator |
| ONLINE (ON) | OFFLINE (OFF) | Web connection to BluSKY is good No connection between onsite hardware and BluSKY | 1. Pulse BluCHIP Offline 2. Onscreen notification w/ acknowledgement 3. Send email to integrator & BluBØX Support |
| ONLINE (ON) | UNKNOWN (UNK) | I don’t think this is a scenario that we would encounter | |
| ERROR (ERR) | ONLINE (ON) | Web connection to BluSKY has errors Onsite hardware connection to BluSKY is good | 1. Pulse BluSKY Error 2. Onscreen notification w/ acknowledgement |
| ERROR (ERR) | ERROR (ERR) | Web connection to BluSKY has errors Errors between onsite hardware and BluSKY | 1. Pulse BluSKY Error, BluCHIP Error 2. Onscreen notification w/ acknowledgement 3. Send email to integrator |
| ERROR (ERR) | OFFLINE (OFF) | Web connection to BluSKY has errors No connection between onsite hardware and BluSKY | 1. Pulse BluSKY Error, BluCHIP Offline 2. Onscreen notification w/ acknowledgement 3. Send email to integrator & BluBØX Support |
| ERROR (ERR) | UNKNOWN (UNK) | I don’t think this is a scenario that we would encounter | |
| OFFLINE (OFF) | ONLINE (ON) | No connection to BluSKY Last known state of onsite hardware connection to BluSKY is good | 1. Pulse BluSKY Offline 2. Onscreen notification w/ acknowledgement |
| OFFLINE (OFF) | ERROR (ERR) | No connection to BluSKY Last known state of onsite hardware connection to BluSKY had errors | 1. Pulse BluSKY Offline, BluCHIP Error 2. Onscreen notification w/ acknowledgement 3. Send email to integrator |
| OFFLINE (OFF) | OFFLINE (OFF) | No connection to BluSKY Last known state had no connection between onsite hardware and BluSKY | 1. Pulse BluSKY Offline, BluCHIP Offline 2. Onscreen notification w/ acknowledgement 3. Send email to integrator & BluBØX Support |
| OFFLINE (OFF) | UNKNOWN (UNK) | I don’t think this is a scenario that we would encounter |
Notes