Better and Faster Support and Maintenance

Automatic software upgrades

• Delivers better software more often
• Upgrades are automatic and seamless
• Four times more upgrades per year
• Quick bug fixes
• Firmware for local hardware automatically upgraded

Total remote support

• Two-times faster support
• One-half the support labor costs
• See what your customer sees
• Diagnose any problem from any location
• DIY online user guide and knowledge base
• Only one version of software to support
• Unified manufacturer support

Equipment upgrade program

• Replaces equipment on a fixed schedule
• Old equipment is replaced with new
• Built into maintenance agreement
• Eliminates product obsolescence
• Maintains customer satisfaction
• Fifteen percent reduction in service calls

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