System Support Options
| Support Options | Description | Cost |
|---|---|---|
| 24/7 BluSKY Support | Covers 24/7 Support of BluSKY in Microsoft Azure. | 20% of software licenses |
| Business Hours Hardware and Application Support | Covers remote hardware and application support in conjunction with local system integrator during normal local business hours. Covers advanced replacement of hardware. | 15% of hardware and software |
| 24/7 Hardware and Application Support | Covers remote hardware and application support in conjunction with local system integrator 24/7. Covers advanced replacement of hardware. | 19% of hardware and software |
| Emergency Service | Emergency Service can be requested at any time. Charges apply in addition to existing support coverage. | |
| Business Hours | $150/Hr. | |
| After Hours | $225/Hr. | |
| Weekends | $300/Hr. |
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