System Support/Maintenance
-
SS/M is a Requirement of a PSaaS System
-
Sold Up Front, Annual
-
PSaaS License Includes Software Upgrades
-
Still Need to Cover Remote Support, Equipment Failure, Service Calls, etc.
-
PSaaS Provides for:
-
Remote Centralized Support
-
4 X Faster Response
-
50% < Truck Rolls
-
80% Single Call Response
-
RR is 15% of Installed Equipment
Typical Support Statistics
| Support Calls | Time to Fix | Truck Rolls | Call Backs |
|---|---|---|---|
| 50% | < 2 Hrs. | 0 | 0 |
| 45% | < 8 Hrs. | 30% | 0 |
| 3% | < 24 Hrs. | 90% | 1 |
| 1.5% | < 48 Hrs. | 100% | 1 |
| 0.5% | < 72 Hrs. | 100% | 2 |
Typical MSRP Pricing
| System | Revenue | Equipment | Support (15%) |
|---|---|---|---|
| Small | $10 K | $5 K | $750/Yr. |
| Medium | $50 K | $25 K | $3.75 K/Yr. |
| Large | $500 K | $250 K | $37.5 K/Yr. |
| Very Large | $2 M | $1 M | $150 K/Yr. |
| Enterprise | $10 M | $5 M | $750 K/Yr. |
| Global | $50 M | $25 M | $3.75 M/Yr. |
Notes