- Think of it as a hub for all things BluBØX
- Online for Everyone / Designed for Everyone to Use - Integrators, Consultants, Customers, Technical Partners (and yes our Competitors too!)
- Self Serve Your Help - A DIY Model
- Can be used on Any Device, Anywhere, Any Time, Any Browser
- Try it: Pull it up on all your devices and go to knowledge.blub0x.com
- Very helpful for Sales, PM, AE, Technicians, and Support that need access to BluBØX information from anywhere
- Works well on mobile devices for field technicians and people that need info on the go
- Integrated BluSKY Page-Level Help
- Try it: Navigate to a page and hit the “HELP” button above the menu bar
- Search
- Try it: Type in “Visitor Processing”
- Link BluINFO articles into Notifications in BluSKY
- Example notifications where you may want to link articles
- EX: Visitor Not Pre-Authorized Notification
- Article: How to Preauthorize a Guests
- EX: New Employee Notification (based upon their permissions) - This helps keep the guest pre-authorization rate high
- Link “BluSKY Basics”
- Link “How to Preauthorize a Guest”
- Link “How to Preauthorize a Group of Guests”
- Link “How to Upload a Spreadsheet of Guests”
- Link “How to Edit Your Personnel Record”
- You can even Google the information you are looking for
- Try it: Type BluBØX 1501
- We are continuously improving our Knowledge Base SEO so that everything BluBØX is searchable from Google
- Constantly being worked on, added to, updated and improved
- You’ll hear about significant knowledge base updates as part of software releases
- Some Page Level help is still “under construction”
- We focused on the most frequented pages first
- We are working towards providing videos and podcasts
- We want to have small videos and podcasts for every section of the knowledge base