Understanding the Connection

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User Hardware

User Internet

Azure and BluSKY

BluCHIP Internet

Customer Network

BluCHIP Hardware

• Computer issues

• Network issues

• Router issue

• No Internet

• Slow internet

• Spotty Internet

• Azure Cloud issues

• BluSKY issues

• BluSKY Messaging service issues

• BluSKY Notification service issues

• BluSKY Health service issues

• BluSKY Mercury service issues

• BluSKY Reporting service issues

• BluSKY Analytics service issues

• No Internet

• Slow internet

• Spotty Internet

• Computer issues

• Network issues

• Router issue

• Primary Device issues

• Sensor issues

Problem	Symptom/Issue	Monitored	Action
User hardware	No connection to the Internet at all	No	N/A
User network (wired/wireless/cellular)	No connection to the Internet at all	No	N/A
User router	No connection to the Internet at all	No	N/A
User Internet connection	Spotty, slow or no connection to the Internet	No	N/A
Microsoft Azure Cloud services	Spotty, slow or no connection to BluSKY	Yes	Send notification to BB Support
BluSKY website	Spotty, slow or no connection to BluSKY	Yes	Send notification to BB Support
BluSKY SignalR messaging service	Spotty, slow or no events, status or video	Yes	Send notification to BB Support
BluSKY Connection monitor service	No change in CM when conditions change	Yes	Send notification to BB Support
BluSKY Heartbeat service	Spotty, slow or no heartbeat	Yes	Send notification to BB Support
BluSKY Mercury service	Spotty, slow or no communication w BluCHIP	Yes	Send notification to BB Support
BluSKY Notification service	Spotty, slow or no notifications being sent/rcv	Yes	Send notification to BB Support
BluCHIP Internet connection	Spotty, slow or no events, status or video	Yes	Problem
BluCHIP router	Spotty, slow or no events, status or video	No	N/A
BluCHIP network (wired/wireless/cellular)	Spotty, slow or no events, status or video	No	N/A
BluCHIP hardware	Spotty, slow or no events, status or video	Yes	Send notification to integrator

Notes