Support
Thank you for choosing our products and services. We are dedicated to providing the best support possible to ensure that you have a successful experience with us. If you have any questions or need assistance, our Help Center is a great resource for finding answers to common questions. Additionally, if you can't find the information you need in the Help Center, you can request an article to be written on the topic you're interested in. We are also always available by email at documentation@blub0x.com. We value your input and look forward to working with you.
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Services : Our BluCARE Customer-First approach offers both self-serve and live support. You can reach us anywhere and anytime by phone, chat, video, or through our online service request center, 24 hours a day, 7 days a week, 365 days a year. Explore some of the services we provide below. : Pages: 10 : - Services
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Multi-Channel Support : Multi-Channel Support
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Professional Services : Professional Services
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: The Support Articles directory contain mainly "How-To's" documents. If a customer has a question that is not answer in formal documentation, then this is the place to find the answer. Most the articles are a result of questions customers have asked the BluBØX Support organization.
: - Avoiding Held Open Alarms
- BluID SDK Validation Process
- BluID SDK Requirements and Developer Test Plan
- BluID SDK Integration Validation Questions
- BluSKY Browser, O/S and Device Support
- BluSKY Login Process - Features and Functions
- Card Swipes not Working for Wireless Locks
- Change Your Own Password
- How to Check the Facility Code for a Card via a Card Reader
- Clearing Your Browser's Cache
- Common Card Assignment Errors
- Configuring an MS-ICS and MS-ACS Board for BluSKY
- Configuring Mercury Security M5 Bridge Controllers for BluSKY
- Create a Shortcut to BluSKY
- Credential User Flag Descriptions
- Facility Size, People, Visitors, Vendors, BluPASS Credentials
- How To Find Internal Number for New Cards?
- Forgot My Password Is Not Working For Me
- Gunnebo Turnstile - How to Replace a Blown Fuse
- How Do I Debug a Card or Access Problem?
- How Do I Take Pictures for BluSKY?
- How To Add a Picture or Logo to a Notification Template
- How to Add BluSKY and BluINFO to iPhone or iPad Home Screens
- How to Arm and Disarm Intrusion System with Card Swipe
- How to Assign an HID Mobile Credential for a Person
- How to change a reader from "Card Only" mode to "Card and Pin" on a schedule
- How to Change Controller to Support a Larger Bit Length Card
- How to check if Driver's License Scanner is running
- How to Configure a QR Code Reader
- How to Configure a QScan Bar Code Reader
- How to configure a reader for Anti-passback
- How to Create an Integrator Environment
- How to Create an Integrator Login
- How to Enable "Number of Card Uses"
- How To Enable a Destination Dispatch Elevator (DDE) Remote Server (ARK-1123) To Boot When Power Applied
- How to Enable First Card Swipe to Unlock Portal for the Day
- How to Enable Limited Card Use
- How To Lock a Destination Dispatch Elevator (DDE) Floor
- How to Remove and Resync Card Types
- How to Setup BluSKY's SCIM with Azure Active Directory
- How to Setup Vendors and Building To Get Notified When A Vendors COI Is About to expire
- How to Update the BluB0X Driver’s License Handler Certificate
- How to use Intrusion to lock and unlock portals
- How to release a portal when a button is pushed
- Notify an Admin when a visitor invitation is created.
- Setting up Zone Based Anti-Passback w/ Mercury Controllers in BluSKY
- TKE - DDE Server Fail-Over Process.
- TKE DDE Servers Failover process.
- View Video Playback Save Video Clip
- Uncommon Reader LED Behavior
- Webcam.js Error: Could not access webcam
- What Do If The License Scanner Goes Off-Line
- What is included in Turnstile Preventative Maintenance
- When Portal is Set to Locked Mode, Credential Reads Are Still Permitting Access
- Why Are There Multiple Facilities And Systems With The Same Name?
- Why Does My Reader Not Work on an EP/LP/MP1501?
- Why is There a Hidden Link in My Welcome Email?
- Why is Access Highlighted Yellow for a Person
- Hardware Setup
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: BluSKY is a powerful product because it integrates powerful Mercury equipment with a state of the art cloud based software. This section will assist in all of the configuration and preparation to enable the physical system to interact with BluSKY services.
: - BluSKY Connect
- Connecting an MR51e
- Controller Hardware Configuration
- How To Avoid TLS Errors When Logging Into EP Controllers
- How to configure Intelli-M
- How to Mount a Person Reader
- How to Reset Auto-Save to Restore From The Last Saved Setting
- How to Upgrade Mercury Firmware From Direct Connected PC
- How to Upgrade or Replace a Mercury Controller
- License Scanner Restart Procedure
- LifeSafety Power Component Interconnect
- Mercury Product Compliance Summary
- Network Configuration for Controllers
- Person Reader Cable Connections
- Update LSP Server
- Weigand Converter Installation - Wiring Arduino
- Wire Lengths and Gauges Best Practices
- Request an Article
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: Looking for something that isn't there? Let us know so we can get to work. We pride ourselves on being responsive to our community and constantly looking for ways to improve.